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HELP & SUPPORT

Does the hair shed?

Any hair that has been manufactured to be stitched on a weft

is entitled to experience minimum shedding, however the

Eckstine extensions will never have a noticeable or drastic

decrease in its density or volume. But the proper

maintenance is extremely important and advised.


What is Raw Hair?

Raw hair is 100% unprocessed hair collected from one

donor. This is the highest quality hair in the world. The hair

has not been altered in any way by steam or chemical

treatment.


How much hair do I need?

14-16 inches you need 2 bundles or more

18-16 inches you need 3 bundles or more

28-30 inches you need 4 bundles or more

32 inches or longer you need 5 bundles or more

 

Can I color this hair?

Yes.


How long does this hair last?

Raw hair can last you any where from 3 to 5 years with the

proper maintenance.

 


What type of product should I use?

This hair is cut off a real person’s head so you should treat

the extensions as if it's your real hair. You should only use

quality shampoo and conditioner. I do not recommend any

heavy oils. I would only recommend Biosilk. 

DO NOT USE CHEAP DYE'S ON THIS HAIR!

DO NOT USE "JUST 5" HAIR DYE!

 

 

How do I make an Exchange/Return?

No Returns or Exchanges! All sales are final!

 

How long does shipping usually take?

Processing time is 24-72 hours to prepare your order BEFORE

shipping.

 

Once items are shipped, tracking numbers will be sent to the

email provided with purchase.

Priority shipping takes 1-5 business days.

Standard Shipping takes 3-8 business days.

Orders are not processed on Sundays or holidays.

 

How may I contact you?

Please complete our customer contact form here.

 

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