HELP & SUPPORT
Does the hair shed?
Any hair that has been manufactured to be stitched on a weft
is entitled to experience minimum shedding, however the
Eckstine extensions will never have a noticeable or drastic
decrease in its density or volume. But the proper
maintenance is extremely important and advised.
What is Raw Hair?
Raw hair is 100% unprocessed hair collected from one
donor. This is the highest quality hair in the world. The hair
has not been altered in any way by steam or chemical
treatment.
How much hair do I need?
14-16 inches you need 2 bundles or more
18-16 inches you need 3 bundles or more
28-30 inches you need 4 bundles or more
32 inches or longer you need 5 bundles or more
Can I color this hair?
Yes.
How long does this hair last?
Raw hair can last you any where from 3 to 5 years with the
proper maintenance.
What type of product should I use?
This hair is cut off a real person’s head so you should treat
the extensions as if it's your real hair. You should only use
quality shampoo and conditioner. I do not recommend any
heavy oils. I would only recommend Biosilk.
DO NOT USE CHEAP DYE'S ON THIS HAIR!
DO NOT USE "JUST 5" HAIR DYE!
How do I make an Exchange/Return?
No Returns or Exchanges! All sales are final!
How long does shipping usually take?
Processing time is 24-72 hours to prepare your order BEFORE
shipping.
Once items are shipped, tracking numbers will be sent to the
email provided with purchase.
Priority shipping takes 1-5 business days.
Standard Shipping takes 3-8 business days.
Orders are not processed on Sundays or holidays.
How may I contact you?
Please complete our customer contact form here.